The Duke Mansion - Charlotte, North Carolina, NC 28207, United States

Now Hiring: Hospitality Attendant

Front Desk/Housekeeping

The primary responsibility of a hospitality attendant is to provide excellent customer service to all guests and assistance to both the housekeeping and front desk department. Hospitality attendants are required to have working knowledge of front desk and housekeeping duties/responsibilities. They are great team players and excel in multi-tasking. Must be able to work nights, weekends, and holidays.

Please submit all resumes to Rondel Balitaan, Rooms Mangager, at rbalitaan@dukemansion.org

Essential Functions
• Reports to the Rooms Manager/Supervisor and the General Manager
• Must be able to work as a front desk agent, luggage valet, concierge, a housekeeping attendant
• Provides superior customer services skills and knowledge
• Maintains a high standard of cleanliness and presentation in all areas of the property including, guest rooms, corridors, bathrooms, lobby, meeting rooms, office space and all other areas assigned by management
• Knowledge of Mansion’s history for touring purposes

Duties and Responsibilities
• Welcome and greets all guests and provides excellent customer service
• Operate RoomMasters, computer (Windows based), and credit card machine
• Check-in and check-out guests using proper protocols and balance guest accounts
• Make and confirm reservations via telephone, in person and internet
• Answer questions regarding reservation, hotel service & amenities, shopping, dining and other related activities
• Walk/show/direct guests to elevator, rooms, meetings/event facilities
• Provide assistance with guest luggage, equipment, and other belongings
• Provide assistance to other employees (front desk, housekeeping, banquet, property & grounds, sales)
• Service guest rooms and common areas daily in accordance with the Duke Mansion standards
• Operate various cleaning and maintenance machines, such vacuums, press, washer, and dryer
• Maintain up to date knowledge of all chemicals and cleaning products, and correct handling procedures
• Ensures grooming, hygiene, uniform, safety and security procedures are maintained according to company and department policy
• Reports any unusual or suspicious persons or activities immediately to managers
• All other duties/responsibilities as assigned by management

Education, Knowledge, Skills and other Requirements
• High School Graduate or higher
• Previous customer service, computer, and credit/cash handling experience
• Strong written, oral, organization, and computer skills
• Adaptable, flexible, able to multi-task, and handle stress in a work environment
• Able to exercise good judgment in making decisions and prioritize multiple tasks
• Must be of legal age and status to work in the United States

Please submit all resumes to Rondel Balitaan, Rooms Manager, at rbalitaan@dukemansion.org

The Duke Mansion
400 Hermitage Road
Charlotte, North Carolina, NC 28207, United States
Call: +1 704 7144400

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